Privacy Policy

Effective Date: [1st September, 2026]

1. Introduction

VC Esthetics ("we", "us", or "our") values the privacy of every person who visits our website, purchases our products or services, books a consultation, submits a form, joins our rewards program, purchases a gift card, or communicates with us in any way. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with vcesthetics.com and our associated services.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Contact details: name, email address, phone number, and billing/shipping address
Account information: login credentials and account preferences
Order and transaction details: purchase history, payment method type, and order status
Appointment or service enquiry details: requested services, preferred dates, and consultation notes
Gift card recipient information: where applicable, recipient name and delivery details
Rewards program participation data: points balances, referral activity, and redemption history
Customer support messages: communications submitted via contact forms, email, or chat
Website usage data: pages visited, time on site, clicks, device type, browser, IP address, and referring URLs
Cookie and tracking data: as described in Section 7 below
Marketing preferences: opt-in/opt-out status for email and SMS communications
Information provided through forms or consultations: any details you voluntarily submit through intake, screening, or enquiry forms

3. Sensitive / Health-Related Information

In connection with esthetic treatments, wellness services, or medical-adjacent enquiries, VC Esthetics may receive information related to treatment preferences, medical screening, or consultation forms. We handle such information with care and in accordance with applicable law.

Please do not submit sensitive medical information through general website forms unless you are directed to do so through an appropriate secure form or a provider-approved process. If you have questions about how health-related information is handled, please contact us at info@vcesthetics.com.

4. How We Use Your Information

We use the personal information we collect to:

Process orders and payments for products and services
Provide products, services, and gift cards
Manage bookings, consultations, and follow-up communications
Respond to enquiries and customer support requests
Operate rewards, membership, and referral programs
Send transactional messages such as order confirmations, appointment reminders, and receipts
Send marketing messages, promotions, and newsletters where you have provided consent
Improve and personalise your website experience
Prevent fraud, detect security incidents, and maintain the security of our systems
Comply with applicable legal obligations, regulations, and professional standards

5. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our business, including:

Shopify: our e-commerce platform provider (see Section 6)
Payment processors: to securely process transactions
Booking systems: such as Zenoti, if used, to manage appointments and client records
Email and SMS providers: to deliver transactional and marketing communications
Analytics tools: to understand website usage and improve our services
Rewards and loyalty apps: to operate our rewards and referral programs
Fulfilment partners: to ship products where applicable
Professional advisors: including legal, accounting, and compliance professionals
Legal authorities: where required by law, court order, or regulatory obligation

All third-party service providers are required to handle your information in accordance with applicable privacy laws and our data processing agreements.

6. Shopify and Third-Party Services

Our website is powered by Shopify Inc. Shopify may process your personal information to support store operations, checkout, analytics, fraud prevention, and customer privacy features. Shopify's privacy practices are governed by Shopify's own Privacy Policy, available at shopify.com/legal/privacy.

We may also use other third-party tools and integrations. Each third party operates under its own privacy policy, and we encourage you to review those policies where relevant.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies for the following purposes:

Essential functions: to enable core website functionality such as shopping cart and checkout
Analytics: to understand how visitors use our website and improve performance
Preferences: to remember your settings and personalise your experience
Marketing and advertising: to deliver relevant advertisements and measure campaign effectiveness

You can manage your cookie preferences through your browser settings or our cookie consent tool. For more information, please see our Cookies Declaration.

8. Marketing Communications

Where you have opted in to receive marketing communications, we may send you emails, SMS messages, or other promotional content about our services, products, offers, and events.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send. To opt out of SMS marketing, follow the instructions in any SMS message or contact us directly. You may also contact us at info@vcesthetics.com or call 770-341-1110 to update your preferences.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for business operations, legal compliance, tax and accounting obligations, customer service, safety, and fraud prevention. When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Restrict or object to certain processing activities
Receive a portable copy of your personal information
Opt out of certain data sharing or targeted advertising

To submit a data request, please visit our Customer Data Requests page. To opt out of the sale or sharing of your personal information, please visit our Do Not Sell My Data page.

We will respond to verified requests in accordance with applicable law.

11. Security

VC Esthetics uses reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no online system or data transmission can be guaranteed to be completely secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorised access to your account.

12. Children's Privacy

Our website and services are not directed to children. Certain services and products offered by VC Esthetics may require adult consent or eligibility verification depending on the nature of the treatment or service. We do not knowingly collect personal information from minors without appropriate parental or guardian consent where required by law.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

VC Esthetics
Email: info@vcesthetics.com
Phone: 770-341-1110
Address: 976 Mansell Road, Roswell, GA 30076